The agreement, in language you can actually read.
Last updated 14 August 2026
Before anything else: medicalfile.in is a record-keeping tool, not a doctor. It does not diagnose, prescribe or treat. In an emergency call 108 or go to the nearest hospital — do not use this app.
1 · Who you are agreeing with
These terms are between you and the operator of medicalfile.in. Using the app or the website means you accept them. If you do not, please do not use it. Your privacy is governed by our privacy policy, which forms part of this agreement.
2 · This is not medical advice
Everything in the app — records you entered, text read from your reports, summaries, assistant answers, medicine prices, coverage checks — is information, not advice. It is not a diagnosis, not a prescription, and not a substitute for a consultation.
- Never start, stop or change a dose because of something you read here. That decision belongs to the doctor who prescribed it.
- Never delay seeking care because the app looks reassuring.
- Prices, ceiling rates and generic equivalents are drawn from public datasets that go out of date. Check the price printed on the pack.
- Whether a brand may be substituted is your doctor’s decision, not ours.
3 · Your account
You must be 18 or older to hold an account. Sign-in is by one-time code or Google, so keep control of the number, mailbox or Google account you signed up with — whoever controls it can reach your family’s records. Tell us at once if you think someone else has.
Give us accurate details. An account opened in someone else’s name may be closed.
4 · Adding family members
You may add members of your household and keep records for them. In doing so you confirm that you have the right to — as a parent or guardian, or with that person’s agreement.
An adult you add can be given their own login. If they ask to have their records separated or removed, do it. If they ask us and you will not, we will act on their request.
5 · Your records stay yours
You keep every right you have in what you upload. You give us permission to store, process and display it only so far as running the service requires — reading a report you uploaded, generating a reminder, assembling a claim file, showing a doctor what you shared.
We do not claim ownership of your records, do not sell them, and do not use them to train AI models. You can export or delete everything at any time.
6 · What you may not do
- Upload records belonging to someone who has not agreed to it.
- Use the app to give medical advice to other people as though it were professional advice.
- Attempt to reach another family’s data, or to probe, scrape or overload the service. (Reporting a vulnerability in good faith is welcome and will not be treated as a breach.)
- Resell or redistribute the service, or the price and catalogue data in it, as a product of your own.
- Upload anything unlawful, or malware.
7 · AI features, and their limits
The scribe, the reading of reports, the summaries and the assistant use automated systems that make mistakes. They may mis-hear a medicine, misread a handwritten dose, or state something confidently and wrongly.
They are provided as drafts for you to check, and are shown to you for review before they become part of your record. Allowances are set out in your plan; when an allowance runs out, that feature pauses until it renews or you top it up. The rest of the app keeps working.
8 · Recording consultations
You are responsible for telling the doctor and everyone else present that you are recording, and for stopping if asked. The laws on recording conversations differ, and complying with the ones that apply to you is your responsibility, not ours. We ask you to confirm this before your first recording and store that confirmation.
9 · Doctors on the platform
Where the app lets you consult a doctor, that consultation is between you and the doctor. They are independent practitioners, responsible for their own advice, qualifications and registration. We verify what we reasonably can before approving a profile; we are not a party to their clinical decisions and do not practise medicine.
10 · Plans, payment and refunds
- Prices are shown in Indian rupees on the pricing section and in the app before you pay, and include applicable taxes.
- Paid plans run for the period stated and are not auto-renewing — nothing is charged again without you choosing to pay.
- Extra family members are charged pro-rata, only for the months left in your year.
- Top-ups are one-off and apply to the current period.
- If a payment is taken in error or the service was materially unavailable, write to us and we will refund it. Beyond that, part-used periods are not refundable.
- We may change prices for future periods. What you have already paid for does not change.
- If a plan lapses, your records are frozen rather than deleted, and we email you before anything is removed — the timetable is in the privacy policy.
11 · Ending it
You can stop at any time by deleting your account in Settings. Deletion is permanent — export first if you want a copy.
We may suspend or close an account that breaks section 6, or where we are required to by law. Except where the law or an active investigation prevents it, we will tell you first and give you a chance to export.
If we ever discontinue the service, we will give reasonable notice and keep export working throughout.
12 · Liability
We provide the service with reasonable care and skill, but not perfectly: it may be unavailable, and automated output may be wrong. To the extent the law allows, we are not liable for clinical decisions taken on the basis of information in the app, for data you chose to share with someone else, or for indirect losses.
Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights as a consumer under Indian law.
13 · Law and disputes
These terms are governed by the laws of India, and the courts at Bengaluru have jurisdiction. Please write to contact@medicalfile.in first — nearly everything is settled that way, by a person, within a working day.
If we change these terms materially, we will tell you in the app or by email before the change takes effect.